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Privacy Policy

​EFFECTIVE DATE: July 10, 2024

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Shenzhen CosPro Technology USA Inc. (“We” or “CosPro”) has created this website to showcase our innovative and high-quality kitchen gadgets and culinary tools. Our goal is to empower and inspire our users by providing top-tier kitchen products and comprehensive support. This Privacy Policy describes how www.CosPro-USA.com (“Website,” “CosPro,” “we,” “our,” or “us”) collects, uses, and shares information and Personal Information (as defined herein) of users of this website, www.CosPro-USA.com (or any successor URL) (the “Website”). We reserve the right to periodically update this Privacy Policy and to change the provisions of this Privacy Policy or our privacy practices at any time. We encourage you to review this Website periodically, and we will alert you to changes by updating the Effective Date of the Policy. Your use of the Website signifies that you have read and understand this Privacy Policy and constitutes consent to the collection, use, and disclosure of your information and Personal Information in accordance with this Privacy Policy and any changes in this Privacy Policy as in effect on the date of such use, in addition to our Terms and Conditions of Use (“Terms”). IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE WEBSITE.

THE INFORMATION WE GATHER

The type of information we gather online falls into the following categories:

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Aggregate Website Usage Information

We collect and store information about the pages viewed by all visitors to the CosPro Website. This data is used in aggregate form to identify overall visitor behavior patterns, with the goal of improving our Website to better meet user needs and preferences. Our Web servers automatically collect information about each visitor who requests pages from www.CosPro-USA.com, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the web content you request from us can be sent to you. Other information collected automatically may include but is not limited to, the operating system you use to access the Website, the type of Internet browsers you use, the way you use the Website, information associated with your Internet service provider, the content you view and/or download, search terms you enter, features you use, and the date and time of your visits to the Website. We may provide portions of this aggregate Website behavior information to vendors, consultants, potential advertisers, and news agencies to demonstrate interest in our Website and to plan for technical infrastructure improvements.

 

Voluntary Registered Reseller Information

If you visit our Website and wish to stay informed about our latest developments and promotions or sign up as a B2B reseller, you can register for an online account. During the registration process, you will be asked to provide certain information, including your first and last name, email address (used as the username for login), phone number, and password. Optionally, you may also provide your birth date (day and month). This information, collectively referred to as "Personal Information," is crucial for facilitating your interactions with our platform. Personal Information includes data that identifies, relates to, or could reasonably be linked to you, as defined in the California Consumer Privacy Act ("CCPA") and/or California Privacy Rights Act ("CPRA"). To ensure seamless transactions, we may enlist the services of third-party providers like Shopify for account registration. With the username and password you create, you can access your online account to review your order history, check your order status, and track shipments.

 

Click-Stream Data, Cookie Technology, Clear GIFs, and Usage Data

In order to register on or use the Website, your browser must be set to accept "cookies." A cookie is a small piece of data stored on your computer's hard drive that helps us recognize you when you visit our Website. We use cookies to remember things such as your specified areas of interest on our Website and the Website pages you visit. The only Personal Information our Website cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. You must enable cookies on your Web browser for the Website to function correctly. If you are concerned about information contained in your Website cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

 

Click-stream data describes the page-by-page paths you take as you browse through our Website. Using cookies, we track and store this information to help us customize your experience. We may use click-stream data in aggregate to provide improved services to groups of users who behave similarly. We may also use it individually to enhance your specific experience.

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Like most websites, we may track the use of the Website to analyze usage patterns and improve our Website. Technologies we use to monitor the Website’s activity may include cookies and clear GIFs, among others. Through the use of a cookie, we may automatically collect information about your activity on the Website, such as the links you click, the searches you conduct, and the date and time of your use of the Website. We also maintain log files that contain IP addresses. In general, we may use log files to monitor traffic on our Website, troubleshoot technical problems, and potentially report aggregate information to our advertisers.

 

Clear GIFs (a.k.a. web bugs, beacons, or tags) are small graphic images placed on a web page, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document, or email message. We do not use clear GIFs to collect Personal Information about you; however, we may use clear GIFs to capture statistical usage information for our Website or the services and products offered through the Website.

 

We may also embed social media widgets to allow you to interact with social media platforms such as Facebook, Pinterest, TikTok, YouTube, and Instagram. These widgets may collect your IP address, browser information, store and retrieve cookies, and monitor your interaction with the widget.

 

For more information about how this data may be used, please refer to the respective data privacy policies of the social media platforms. We encrypt any usernames, passwords, and other user account-related data stored in cookies for security purposes. We may also allow third-party providers to serve cookies from the Website to assist us in various activities, such as analysis and research on the effectiveness of the Website and potential advertising. Any information collected by these third parties via cookies and web beacons is not linked to any Personal Information collected by us. Cookies may be persistent or stored only during an individual session.

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Examples of Cookies we use:

  • Session Cookies: To operate our Website.

  • Preference Cookies: To remember your preferences and various settings.

  • Security Cookies: For security purposes.

 

We collect and store information about the pages viewed by all of our Website visitors. We may then use this data in aggregate form to identify overall Website visitor behavior patterns. Our goal in using this information is to improve our Website by making it more responsive to the needs and preferences of our users. Our Web servers automatically collect information about each visitor who requests CosPro Website pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you. Other information collected automatically may include but is not limited to, the operating system you use to access the Website, the type of Internet browsers you use, information about the way you use the Website, information associated with your Internet service provider, the content you view and/or download, search terms you enter, features you use, and the date and time of your visits to the Website. From time to time, we may provide portions of this aggregate Website behavior information to vendors, consultants, potential advertisers, and/or news agencies to demonstrate the amount of interest in our Website and to plan for technical infrastructure improvements.

HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

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Website Delivery:

We may utilize your Personal Information or other automatically gathered information to:

  • Provide and Operate the Website: Ensure smooth operation and enhancement of the CosPro Website, enabling you to access product information and customer support.

  • Account Management: Establish, process, and maintain your B2B reseller account registration and profile on the Website.

  • Communication: Facilitate your Website usage and communicate important updates, security alerts, and support messages.

  • Customer Support: Offer customer support and maintenance services for the Website.

  • Third-Party Login: Enable convenient login options via third-party platforms like Google and Facebook, if available.

  • Inquiries and Concerns: Address your inquiries and concerns effectively.

  • Website Usage Analysis: Analyze Website usage patterns and enhance our services accordingly.

  • Misuse Prevention: Identify and mitigate any misuse of our Website.

  • Fraud Screening: Screen orders for potential fraud or risks.

  • Third-Party Collaboration: Collaborate with third-party providers to assist you with account management and other related information.

  • Marketing Support: Utilize third-party providers for marketing and loyalty program support.

  • Order Processing: Process and follow up on your B2B inquiries and registrations efficiently.

  • Policy Compliance: Enforce compliance with our Privacy Policy and Terms of Service.

  • Security Features: Enable security features such as sending security codes and remembering previously logged-in devices.

 

Direct Marketing:

Your Personal Information may be utilized to send you marketing communications related to CosPro, in accordance with applicable laws and regulations at the local, state, and national levels. You will have the option to opt-out of receiving our marketing and promotional communications by accessing your online account on our Website.

 

For Research and Development:

We may employ your Personal Information for research and development endeavors, aiming to analyze and enhance both the Website and our overall business operations.

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To Create Anonymous Data:

From your Personal Information and that of others collected, we may generate aggregated, de-identified, or otherwise anonymous data records. By excluding identifying information like your name, we convert Personal Information into anonymous data. This anonymized data may be utilized for various lawful business purposes, including analysis and improvement of the Website, as well as promoting our business, and may be shared with third parties.

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Interest-Based Advertising and Remarketing:

In our efforts to engage with you effectively, we may employ third-party technology for remarketing purposes based on your interactions with our Website. Additionally, we may collaborate with third-party advertising and social media companies to showcase ads on our Website and other platforms. These entities may utilize cookies and similar technologies to gather information about your online activities, device data, and interactions with our emails over time. This data is then used to deliver targeted ads, known as "interest-based advertisements." It's important to note that only non-personally identifiable information is utilized in this process. Depending on the pages you visit, your browser may become part of an audience exposed to our ads through third-party ad networks, such as Google, across the Internet. You have the option to opt out of remarketing by visiting https://optout.networkadvertising.org. If you opt in to receive promotional offers, we may share your name and email address with our partners to facilitate the delivery of such promotions.

 

To Comply with Laws and Regulations:

We utilize your Personal Information as deemed necessary to adhere to applicable laws, respond to lawful requests, and comply with legal proceedings, including subpoenas or requests from governmental authorities.

 

For Compliance, Fraud Prevention, and Safety:

Your Personal Information may be utilized and disclosed to law enforcement, governmental authorities, and other relevant parties to safeguard our rights, privacy, and property, as well as those of others. This includes protecting against fraudulent, unauthorized, or illegal activities, and ensuring compliance with legal and contractual obligations.

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Upon Your Approval:

There may be instances where we seek your explicit consent to collect, utilize, or disclose your Personal Information, especially when mandated by relevant laws.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your Personal Information with the following third parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliated Entities:
Our subsidiaries and affiliated companies operate in alignment with the principles outlined in this Privacy Policy.

Service Providers:
External entities and individuals assisting in the operation of our Website and business activities, including but not limited to order processing, shipping, payment handling, customer service, analytics, email correspondence, marketing, and database management.

Advertising Partners:
Third-party advertising firms collect data on Website interactions to aid in our promotional efforts. This may involve the use of hashed customer lists shared with these partners to facilitate targeted advertising on their platforms.

Third-Party Platforms:
External platforms, such as social media networks, are linked to the Website. Please note that we do not govern the handling of your Personal Information by these third parties, and you should review their respective privacy policies independently.

Public Disclosure:
Information is disclosed for public consumption, if such features are available on the Website. This may include product reviews where your name is displayed alongside submitted content. We cannot control how other users or external parties utilize any Personal Information you share publicly.

Professional Advisors:
Legal, financial, and consulting professionals providing necessary services to our operations.

Authorities and Other Parties:
Law enforcement, government entities, and private entities, as deemed necessary or appropriate in good faith to comply with applicable laws or for reasons related to compliance, fraud prevention, and safety.

Business Transitions and Transferees:
In the context of business transitions such as mergers, acquisitions, or asset transfers, we may sell, transfer, or disclose some or all of your Personal Information in connection with such transactions.

YOUR RIGHTS & CHOICES

As visitors, account registrants, and customers of our Website, you have the following rights and options to manage your preferences:

Accessing and Updating Your Account Information:
If you have created an account with us, you can review and modify certain Personal Information and account details by logging into your account profile.

Opting Out of Marketing Communications:
You have the choice to opt out of receiving marketing emails by following the unsubscribe instructions provided at the bottom of the email. However, please note that you may still receive essential service-related emails. If you receive marketing text messages, you can opt out by replying STOP to the message.

Managing Cookies:
Most web browsers allow you to control and disable cookies. You can adjust your browser settings to block or remove cookies from websites you visit. For more guidance, refer to the section on Click-Stream Data, Cookie Technology, Clear GIFs, and Usage Data.

Controlling Advertising Preferences:
You can opt out of interest-based advertising by referring to the section on Interest-Based Advertising.

Do Not Track Signals:
We currently do not respond to "Do Not Track" signals sent by certain web browsers. To learn more about this feature, visit http://www.allaboutdnt.com.

Choosing Not to Share Personal Information:
If you decline to provide the necessary information or Personal Information required for Website access, certain features may not be available to you. We will inform you of the required information during the account creation process.

Managing Third-Party Platform Connections:
If available, you can restrict the information we access from third-party platforms when connecting your account. Additionally, you may adjust your settings on the third-party platform after linking your accounts.

Payment Information and Third-Party Services:
By using our services, you agree to fulfill your payment obligations and acknowledge that our third-party processor will securely store your payment details. Additional payment terms and conditions may apply, which you must agree to before completing your purchase. Foreign transaction fees may be applicable based on your location. You can access your purchase history through your account settings.

Website Hosting and Payment Processing:
Our Website is hosted on Shopify Inc.'s platform, which provides secure e-commerce services. Your information, including payment data, is stored on Shopify's secure servers and is encrypted in compliance with industry standards. For additional details, refer to Shopify's Privacy Policy and Terms of Service. We also offer Sage debit and credit card processing as a payment option. You can review Sage's End User License Agreements, Supplemental License Terms, Privacy Notice, and Cookies Policy for further information. We utilize these services solely for online commerce and payment processing, and we do not endorse or control Shopify or Sage.

TEXT MARKETING AND NOTIFICATIONS

By opting into our text messaging program during checkout or subscribing elsewhere if available, you consent to receive text notifications (regarding your order, including reminders for abandoned carts) and text-based marketing offers. You agree to receive no more than five (5) text marketing messages per month. Your consent for receiving texts is not a requirement for making a purchase. If you decide to unsubscribe from receiving text marketing messages and notifications, simply reply with STOP to any text message you receive from us or utilize the unsubscribe link provided in our messages. Please note that alternative methods of opting out, such as using different wording or requests, will not be considered as valid means of opting out. Standard message and data rates may apply. For any inquiries, text HELP to the number from which you received the messages. You can also reach out to us for further information. If you wish to opt out, please follow the outlined procedures above.

SECURITY

We are committed to safeguarding your Personal Information and take this responsibility seriously. We implement reasonable security measures to mitigate the risk of disclosing such information. Any Personal Information collected will be encrypted using industry-standard security protocols such as Secure Socket Layer (SSL). When accessing the Website via your computer, you can verify the security of the connection by checking for the locked padlock icon in the address bar of your internet browser. Although we strive to ensure the safety and security of your information, it's important to acknowledge that no security measures are foolproof. To maintain the confidentiality of your Personal Information, it's crucial to keep your password confidential and refrain from sharing it with anyone else. If you suspect any compromise of your Personal Information or other data, please notify us immediately.

THIRD PARTY SITES

The Website may feature advertisements or links to websites operated by third parties, either freely or through paid agreements. The presence of these links or ads does not imply an endorsement or affiliation with the third party by us. Clicking on these links will redirect you away from our Website, subjecting you to the terms of use and privacy policies of the linked site. As we have no control over third-party activities, we cannot be held responsible for any use of your Personal Information by them. We cannot guarantee that these third parties will adhere to the same privacy and security standards as we do. Before providing any Personal Information on a third-party website linked to ours, please review their terms of use and privacy policy carefully.

WEB LOGS AND OTHER FORUMS

The Website may provide features such as web logs, bulletin boards, chat rooms, or forums where users can post content like product reviews or engage in online interaction. Any Personal Information or other data you share or post online in these forums will be publicly accessible. CosPro cannot control or be held responsible for any third-party use of such Personal Information or other data.

CHILDREN'S POLICY

We do not seek to gather any personally identifiable information from children through our Website. Please ensure that children under the age of thirteen (13) or the legal age of majority do not provide any personally identifiable information or engage in any bulletin board sections available on the Website, if applicable. If you are below the age of majority in your jurisdiction, you must obtain permission from your parents or legal guardians to download, access, or utilize the Website, and agree to this Privacy Policy.

INTERNATIONAL DATA TRANSFERS

The Website is operated and maintained within the United States. If you access the Website from outside the United States, please note that your data will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Website, you consent to the processing and transfer of your data as described in this Privacy Policy, subject to United States laws. If you do not agree to the terms of this Privacy Policy, please refrain from accessing the Website.

LIMITATION OF LIABILITY AND TERMS

You acknowledge and accept that any privacy-related dispute is governed by the terms and conditions outlined in this Privacy Policy and the Terms of the Website. This includes provisions related to remedies, limitations on damages, and dispute resolution.

YOUR RIGHTS

CosPro endeavors to facilitate your ability to correct, modify, or erase your Personal Information through reasonable means. You can also opt out of receiving emails by using the provided unsubscribe link in any email you receive from us. If you're a California resident, you have the right under California Civil Code Section 1798.83 to request details about whether your Personal Information has been shared with third parties for their direct marketing purposes. CosPro does not sell or distribute your Personal Information to third parties for such purposes without your consent. If you're a California resident and want more information about our compliance with this law, you can email us at legal@CosPro-USA.com, with "Attention: Legal Department CA Civil Code Section 1798.83 Inquiry" in the subject line. Your email must include your current name, street address, city, state, and zip code, along with confirmation of your California residency. Without sufficient information, we may not be able to process your request.

Specifically, you have the following rights:

  • To know what Personal Information we have about you, including categories collected or sold, sources, purposes, third-party recipients, and specific pieces collected.

  • To receive a free copy of your Personal Information within forty-five (45) days of your verifiable request in a format accessible to you.

  • To correct any inaccurate or incomplete Personal Information.

  • To object to the processing of your Personal Information based on legitimate interests.

  • To request deletion or restriction of your Personal Information, subject to applicable Laws and potential impact on Website functionality.

 
Please note that we may require verification of your identity before addressing such requests. You will not face retaliation for exercising your rights under the CCPA/CPRA.

To exercise your rights under the CCPA/CPRA, please contact us:
Email: support@CosPro-USA.com

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Website. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Website.

Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Website after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

CONTACT US:
If you have any questions about privacy issues or would like to comment on or have questions about this Privacy Policy, please contact us at: support@CosPro-USA.com

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